Frequently Asked Questions


    What is cis?  Cis is a common abbreviation for cisgender which describes a person whose gender identity corresponds with their biological sex assigned at birth.

    What is trans?  Trans is a common abbreviation for transgender which describes a person whose gender identity does not correspond with their biological sex assigned at birth.

    What is non binary?  Non binary describes a person whose gender identity does not fit into the traditional male or female divisions at all.

    I live outside the US, why is my zip code not working? - The search function only accepts US zip codes so all other users should just leave the zip code field blank.

    How do I upload more photos? - Click the Create new album link in your profile or click on the Photos menu in the top menu bar, then click the Create new album link there.  Once your album is created you can upload photos and select one as an album cover, too.

    Why do some messages disappear? - Sometimes con artists target our site and we delete their messages.

    How do I delete my account? - After you login click on Account then Settings and next Delete my account.


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      • admin
        Comment by owner

        Max size for pictures, plural, is 10MB which means you can have 5 photos at 2MB or 10 photos at 1 MB each.

        • Nicholas Johnston

          So when i try and upload a picture it tells me the file size is too big at 3.8mb and that the max size is 2mb. But it also says that the max file size for pictures is 10mb further up.
          Is this correct?
          And help please?

          • Kandie

            When will my profile picture show up

            • Tomcat

              It tells me I have message but when I checked there aren't any messages anybody know y and y so difficult to navigate???

              • Billyjor

                I'm having difficultly finding people in my area

                • D.Schärf

                  how can I unblock someone again

                  • admin
                    Comment by owner

                    As stated on our homepage our site and app are "100% Free and Always Will Be".

                    • admin
                      Comment by owner

                      Hi Tim, you can open the profile in a new window so the Matches page stays where you left off, this works in a desktop browser by right clicking or a mobile browser by holding down your finger on the photo to get a prompt.

                      Does not work in the mobile app, but is one of several things we hope to improve in the app.

                      • Statutory Ape

                        I can't seem to access any matches, searches of profiles etc. Every time I press search it comes back with 'none found' but ppl are contacting me

                        • Erudite

                          Where are ones "sent" messages stored? Can't find any prompt, or any queue of them with in-mail. 

                          • Dave G.

                            Hi. I'm wondering if it would-be possible to 'reorganize' the 'order' of INTERESTS & PREFERENCES so that they'll line-up in the order I picked-them!?!. If I'd wanted Male to be my primary-choice, I'd have stayed-on sites for 'gay' hook-ups. But I sought-out a 'Transgendered' site, and would-prefer to have my profile state that MtF or Female is/are my 2-primary choices... not Male. I prefer gals over guys as my prefered-companionship [ although will have sex with guys ], cause it's a 'mind-thing', as girls and girls/w dicks are still going to 'think' and 'act' like girls. I want someone that's smooth & soft, and caring & compassionate... not whose interested in his 'Monster-Truck', or what he-hunted the weekend prior!. Dave G.

                            • SlowandSweet

                              Any updates on the broken search feature. I just signed up and it's extremely disappointing that I can't find anyone near me.

                              • Pewternred

                                MG, preaching to the choir. I'm in Tampa, and 'no results' up to 500 miles either.

                                • Drbanddrg

                                  I just have the exact same problem. Apparently there are no matches within 500 miles of me I live in Florida that's not possible

                                  • Randy Comedown

                                    hi how r ya? first I want to say I really would like to see a non binary gender option . I'm genderqueer. so many of us trans r nb. also I still can t figure out how to narrow search down to a location.

                                    • admin
                                      Comment by owner

                                      We are trying to diagnose the unpredictable failure of search but some users report logging off and on fixes it.

                                      • NotSoSmoothTalker

                                        It appears that the search problem was left unresolved. Has anyone found a solution to this problem?

                                        • MGdam

                                          I tried searching in my area. Nothing shown up.
                                          I tried broadening my search.
                                          Nothing shown up.
                                          How are there over 152THOUSAND members, but none of them live within 500 miles of IL???

                                          • Randy Comedown

                                            How can I narrow search by location? I agree there should be a non binary box option . There are at least 60 different kind of gender identities n many r non binary. Androgynous can fir into non binary box.

                                            • Kim A

                                              Same problem as others. Problem with search, matches and now I cant even see any pictures on the app.

                                              • Miss Monroe

                                                Hi! Happy New Year from New York! :D Thank you for ur Wonderful site! i have a feelin i just might meet somebody special on here :) That said, unfortunately about 50 percent of the time the search doesnt work for me (?). For instance last night, from midnight till 4am, it was fine. Then, when i tried to search again an hour later, it said "no results" no matter who, how or where i looked. No results was the response each and every time for every location on the planet. Including any of the locations where i had searched only an hour earlier and got 100s of results. i'm thinking that perhaps ur site has scheduled maintenance at that time. Anywho, if u could pls let me and others know about why this is happening i would be very grateful! :) Again thank you for providing such a great service! ;) Oh! And i too would appreciate an androgynous/ nonbinary identity option :) Take care and all the Best in 2017!!

                                                • Lbee11

                                                  according to this there are no profilea at all within the UK. surely that isn't right??

                                                  • admin
                                                    Comment by owner

                                                    Our web host is not able to resolve the errors with emojis due to a database compatiblity issue so if you want to avoid the errors, avoid emojis.

                                                    Obviously they understand this is not acceptable however switching web hosts takes some time as well. Any updates will be posted under News.

                                                    • Chloe161616

                                                      Im having this error. How to correct this Exception #1478190253?

                                                      • AshLightning

                                                        Please please please add a non-binary gender option :(